Specials  
 
 
 
CUSTOMER SERVICE INFORMATION

PRODUCT INFORMATION -

Our web site features a large variety of parts to enhance your car. We strive to give a complete description and current price for each item.

However, because of GM’s policy on availability and pricing, as well as our other suppliers and manufacturers, pricing and availability are SUBJECT TO CHANGE WITHOUT NOTICE!

We are the only supplier of some of the items featured on this web site.

Some original GM items do NOT come in GM boxes or wrappers. If we have specified it’s a GM item, orders will be filled with that GM item. However, it may not come in GM packaging.

Some photos may not represent the product exactly. Colors may not appear correctly on the web site due to computer monitor differences. If you have any questions, or would like an item description clarified, please call our office before placing your order.

Description will note if item comes with a manufacturer’s warranty.

If you place an order through this web site, and the pricing or shipping is not correct, we will contact you before shipping the order.

ORDERING INFORMATION -

If you have any questions about an item, availability or special shipping options, you MUST email or call us BEFORE placing your order online.

If you require shipping by any other carrier than UPS, you MUST email or call us BEFORE placing your order online.

All internet orders will receive an acknowledgement email once we receive your order. A second email will be sent once the order is processed and shipped, which will include a tracking number. Most orders are typically shipped within two business days.

Because of limitations on this web site, shipping costs are estimated. Shipping and Handling charge is determined by weight, size, distance, and number of boxes needed to ship an order (some items need to be shipped in separate specially made boxes).

CANADIANS and OVERSEAS customers MUST call for accurate shipping costs. Orders requiring one-day, two-day or three-day air shipping must call for accurate rates and availability.

Pricing and availability are subject to change without notice. Most orders are shipped by UPS, so be sure to provide a complete street address and phone number. UPS will not ship to a post office box address.

The PA Department of Revenue requires us to collect 6% sales tax on the total purchase price and the shipping and handling charges for any orders from Pennsylvania residents.

Any questions, call 215 / 766-1611 x 0.

NOTE - Some of these parts are for “OFF ROAD USE ONLY” or for car show use only. Some are not legal for sale or use on pollution controlled vehicles in California and other states.

INTERNATIONAL SALES and SERVICE -

Because of limitations on this web site, international shipping costs are estimated. CANADIANS and OVERSEAS customers MUST call for accurate shipping costs. Orders requiring one-day, two-day or three-day air shipping must call for accurate rates and availability.

In our experience, we prefer to use UPS as the shipping carrier. They are able to track packages efficiently and are responsive whenever there is any problem with damage or loss of a shipment. We typically ship by UPS, other than for some printed literature which may be sent by USPS/Mail.

We have had customers insist on having their order shipped by USPS. However, USPS usually takes longer to deliver the package, and any missing packages cannot be traced until after 60 days from the date of shipping.

We try to work with our international buyers for the safest, most reasonable, and traceable shipping options. You can also specify the use of your own shipping service account number, such as Federal Express. Call for details BEFORE submitting an order online.

International and Canadian customers are responsible for any Customs charges.

CANCELLATION POLICY -

If a customer must cancel all or part of an order, we have several options.

If the order has not been processed or shipped, we can cancel the order.

Once an order has been processed and shipped by Kirban Performance Products, the customer must pay any shipping charges and the order may be subject to a 10% restocking charge.

RETURN POLICY

IMPORTANT - SAVE YOUR INVOICE!


Thank you for your order.

Your order was inspected and carefully packaged by professionals before leaving Kirban Performance Products. If there is a problem with your order, please call our office to remedy the situation. We appreciate your business and want to keep you as a customer for a long time. Customer support and quality service is our priority. If you have any questions, concerns, or ideas, please call at 215-766-1611 x 0 or email us at -sales@kirbanperformance.com

Once you receive your order, check the package to be sure any necessary installation instructions are included. If instructions are needed but are missing, contact our office. (Not every product includes instructions.)

DAMAGE CLAIMS -

All products leave Kirban Performance Products in good condition. If the package is lost, opened or damaged in transit, contact us within two business days of receiving the package.

If there is any visible damage upon receipt of your shipment, note the damage (with UPS) before signing for your shipment. It is the responsibility of the carrier to make sure your order arrives in the same, good condition in which it left our warehouse.

Once you have reported the damage to us, we will contact UPS to make arrangements for the package to be picked up for review.

If all or part of your order was damaged in transit, we MUST report this damage to the CARRIER (UPS) as soon as possible. Any items damaged during transit, is the responsibility of the carrier.

Repackage any damaged merchandise in the ORIGINAL shipping carton, together with all packaging material, and notify Kirban Performance Products to arrange for pick up. DO NOT RETURN THE PACKAGE TO US. DO NOT RETURN ANY MERCHANDISE THAT HAS BEEN DAMAGED TO KIRBAN PERFORMANCE. Claims must be made through the carrier.

CALL Kirban Performance Products Customer Service to arrange for a replacement or assistance. Damaged items will be replaced only after we receive compensation from the shipping carrier.

SHORTAGES -

Inspect your merchandise and invoice to be assured you have received all of the items for which you have been charged. All shortages must be reported within THREE days of receipt of shipment. After this period, we cannot be responsible for inaccuracies. If you believe you are missing an item(s), please refer to your invoice to check if it has been back ordered. Use care when unpacking your shipment; open all boxes and unwrap all packaging. Small items may be in an envelope in the box to insure their safe arrival. It is not unusual for multiple box shipments to arrive over 2-3 days, even when all are shipped at the same time.

BACK ORDERS -

Your entire order may not have been in stock when you placed your order. Any items not available for immediate shipping will be indicated by the letter “O” on your invoice, indicating it is on back order. Items that are indicated as being on back order will be shipped without notice.

PARTS GUARANTEE / WARRANTY INFORMATION -

All reproduction, aftermarket and new parts are guaranteed against defects in manufacturing and workmanship. Liability of Kirban Performance Products is limited to replacement of the defective part, credit or refund. Our products carry a 90-day manufacturer’s warranty from the date of your invoice, unless otherwise noted. No other warranty is expressed or implied. See product description for any additional manufacturer warranty information.

Please notify us as soon as possible about merchandise that is not to your satisfaction. When installing any part, make sure all items are properly secured and all directions are followed.

Any defective parts MUST be returned BEFORE we can send you a replacement part. Customer will pay freight on all returns or product cores (e.g., turbo units, brake units, steering wheels). Reasonable shipping charges only for defective merchandise will be refunded.

RETURNS -

All returns (other than defective items) are subject to a 10% restocking fee. Books, decals and special order items are not refundable. All returns must be AUTHORIZED - NO EXCEPTIONS WILL BE MADE. Returns may be made at any time within the 30-day period from the date of purchase and must include a copy of the original invoice. All parts returned (unless defective) after the 30-day period will be refused.

Any returns or product cores (e.g., turbo units, brake units, steering wheels) must be sent freight prepaid to:

By UPS or Federal Express -

Kirban Performance Products
6201 Kellers Church Road
Plumsteadville, PA 18949

By USPS (Mail) -

Kirban Performance Products
P.O. Box 1199
Plumsteadville, PA 18949-1199

USED PARTS ARE NOT RETURNABLE (except for defective within the 90-day period).

We appreciate your business,
Kirban Performance Products

PRIVACY POLICY -

We do NOT sell names or email addresses. All of the information provided through the Kirban Inner Circle membership or orders is strictly confidential.

Our email marketing program is permission based. If you received a mailing from us, our records indicate that you have expressly shared this address for the purpose of receiving information in the future, or you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

If you believe you have received unwanted, unsolicited email sent via this system or would no longer like to receive Kirban Inner Circle or other emails, please send us a request to have your email address deleted from our system.

We will never share, sell, or rent an individual’s personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.

COPYRIGHT and TRADEMARKS -

We recognize that some words (model names and designations for example) mentioned herein are the property of the trademark holder. We use them for identification or reference purposes only. This is not an official publication. Original GM products are listed as such. All copyright and trademark protections remain with the original copyright or trademark holder.


 

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